The
surgery now has a fully trained Health Care Assistant, please see the Clinic
link for more information.
We have
conducted several patient satisfaction surveys in the past and a consistent
complaint is the difficulty getting through to the surgery on the telephone. For
this reason we have made two major changes.
First we have made available the "internet appointment booking system". This can be accessed via our website by anyone who has access to the internet but you need to receive a code and password first by registering. Ask for details of this at reception. Once you have logged into the "online appointment system" you can see all the available appointments with all the doctors and book with the doctor of your choice, or the "duty doctor" at a date and time convenient to you. If necessary you can also cancel appointments in the same way. The appointment system remains confidential and you cannot view any other patients already booked in. Ordering prescriptions on line remains available and by using the internet, not only is it more convenient to you, but you also free up telephone lines for those people needing to contact the surgery by telephone. Please do not email questions over the internet as there is no facility for these to be answered at the present time.
Second, we have installed a new telephone system. The old telephone numbers are now obsolete and the new number is 0844 477 8916. This is a low cost call even if calling from any part of the country. It is an automated system with only three options. The first option is for routine calls and the second option is for cancelling appointments. The third option is for emergency calls and these will be answered as a priority. This should ensure that patients with serious medical conditions are dealt with promptly so please do not use the emergency button if your problem is routine.
Duty doctor appointments are appointments for routine problems which are available within two working days. These may get booked up later in the day so it is better to contact the surgery in the morning if possible. They are surgeries run by one of the full time partners but you will not know who you will be seeing until you attend for your appointment. You can still book appointments to see the doctor of your choice, but of course you will have to wait longer for such appointments.
We now have a new registrar
working
with us, she is Dr. S. Shetty and is a fully
qualified doctor and has done several hospital jobs before embarking on general
practice. Appointments can be made to see. Dr. S. Shetty is the usual way.
Last Updated 23.04.2008