Station Road Surgery

Sowerby Bridge, West Yorkshire, HX6 3AB

Changes to Repeat Prescription Ordering

NHS Calderdale CCG are asking patients to manage their repeat prescription orders directly through their GP practice from 1st February 2018. This will mean that Pharmacists will no longer be able to order medication on patients behalf.

This will support the CCG in reducing the number items that are ordered when no-longer required.
Often patients find that they begin to build up a stock of unused medicines, which cannot be returned to pharmacies to be reused even if they are unopened.

Here are some frequently asked questions

How do I order my repeat prescription?
Patients should order their repeat prescriptions when they have 7-10 days of medication left, by:

  • using GP online services or downloading the ‘SystmOnline’ app onto your mobile phone or tablet device
  • handing in the tear-off part of their repeat prescription to your GP surgery
  • writing a letter to your GP surgery

Do I have to collect my repeat prescription from the GP surgery and then take it to a pharmacy myself in order to obtain my medicines?
No, the only aspect that will be changing is how your repeat prescriptions are ordered.
Pharmacies that collect prescriptions from GP practices will still do so and those who deliver medication to your door if required will continue to do so.

How do I order prescriptions online if I have never done so?
You will need to contact your GP practice in the first instance; they will provide you with details of how to set up online services. You will also be able to book GP appointments online.

How can somebody else order repeat prescriptions on my behalf?
If you provide consent to your GP practice, family members, carers and care home managers will be able to request access to online services on your behalf. This will enable you to nominate someone to assist with the online ordering process if required. For more information about this please speak to your GP practice.

Can I order repeat prescriptions for my child(ren)?
Parents can be given proxy access to their child’s online record which would allow them to order repeat prescriptions online. Ask your GP practice for further information.

What if I forget to order my repeat prescription and the GP practice is closed?
GP practices usually take two working days to generate a prescription. Once a repeat request has been made by a patient/pharmacy, this will still apply. However ordering online provides more flexibility enabling patients to order medication outside GP opening hours. If you have run out of your medication and your GP practice is closed, you should contact your usual community pharmacist who may be able to assist you or contact 111.

Am I able to order an item online that is not on my repeat medication list but something I have had issued through my GP before?
There is a free text box when ordering online, to request an item that is not on your repeat list. This does not necessarily mean your GP will be able to issue this item. It will be decided on a case by case basis by your GP.

What if I or someone I know still needs assistance with ordering their repeat prescriptions?
We recognise that some patients may still require assistance with ordering their repeat prescriptions, for example, due to age, mental illness or capacity. In these circumstances, and with the agreement of the GP practice, the pharmacy or appliance contractor may carry on ordering on the patient’s behalf.  If a family member, or carer, knows someone who they think needs help ordering prescriptions they should speak to the GP practice or pharmacy as soon as possible.

How do I give feedback or make a complaint?
Patients should speak to their GP practice if they have any concerns or complaints about the new system and the procedures that the practice has put in place for repeat prescription ordering.

If you wish to raise a formal complaint specifically about the decision to change the process,
contact the CCG via https://www.calderdaleccg.nhs.uk/contact-us/comments-andcomplaints/

Named GP for all patients

By 31st March 2016, every GP practice is required by the Govenment under the terms of the latest GP contract to allocate all patients a named accountable GP.

Station Road Surgery has allocated every patient a GP who will be responsible for their overall care. This is purely an administrative excercise.

Please note: there is no need to telephone the practice for this information, simply ask reception on your next visit.

– This does not prevent you seeing any GP in the practice as you currently do.
– Your named GP will not be available at all times and if your needs are urgent, you may need to discuss them with an alternative Doctor.
– You do not need to do anything else, nothing will change for you.

Termination of Pregnancy Services

The British Pregnancy Advisory Service (BPAS) is a not-for-profit independent healthcare organisation providing termination of pregnancy care on behalf of the NHS. The service is open Monday to Friday providing the following services

-Pregnancy options counselling
-Pre-treatment Assesment for abortion
-Early medical abortion up to 10 weeks gestation
-Contraception (including LARCs)
-Chlamydia screening
-Post abortion counselling

Patients can self refer by calling 03457 30 40 30 (open 24/7)

Appointments

In our effort to try to find a way to make our appointments more accessible for everyone all patients who are requesting an urgent appointment will be put on the triage list and contacted by the Doctors on duty that day, we believe that this way patients who need to be urgently seen will be able to access an appointment or receive the consultation that they need. If you require a routine appointment you will be placed on a list and contacted by the Doctor to arrange an appointment. Please be prepared to give a brief description of the reason you need to see the Doctor to our receptionists, all receptionists have been through thorough training and are bound by confidentiality rules.

Many thanks.

From the 1st November 2014 we will no longer accept telephone requests for prescriptions.

To improve patient safety from 1st November 2014 we will no longer accept telephone requests to order repeat prescriptions, you will be able to order your medications through our website if you are registered to do so, order through your local pharmacy or drop your request into the surgery in the box provided.

If you wish to register for our online services which include requests for medication and booking your own appointment please see the relevant section of the website.