Patient Services
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Prescriptions are generally issued by our computer. The left side of the sheet is the usual prescription for the chemist; the right hand side of the prescription sheet may show a list of prescription items, which a doctor has authorised to be repeated. At the bottom of any such list is a review date. This means that you have to make an appointment to have your prescription reviewed on or around that date. Each time you see a doctor, this review date may be extended appropriately.
Repeat prescriptions may be ordered over the telephone from Monday to Friday or by bringing or sending the right hand side of your prescription to the surgery, ticking the items needed.
Prescriptions ordered before 11.00am are generally ready after 4.00pm on the same day. If you are not urgently needing a repeat prescription you will find the telephone lines are less busy in the afternoons. Alternatively you can order your repeat prescription over the Internet by double clicking on "repeat prescriptions-order here" at the top of the Home Page.
Prescriptions can now be ordered via the Internet appointment booking service. This service will also send you a message to let you know when your request has been actioned.
Prescriptions will not be given to children under the age of 16 unless they have written authorisation.
If it is difficult to collect your prescription, a local chemist will usually deliver the items for you. Let the surgery know the chemist of your choice, and we will forward the prescription accordingly.
All test results are seen and assessed by the doctor. You may be asked to telephone for some results and the receptionist will be able to pass on the doctor's message. Some complicated tests can only be explained by the doctor, at an appointment. Please note that results for people other than yourself cannot be discussed or given over the telephone.
Medical examinations for special purposes including, but not limited to, HGV, PSV, pre-employment, fitness to undertake sports, fitness to travel, are not part of our NHS obligations. If you want the doctor to carry out any of these examinations for you, you should inform the receptionist when making an appointment, as they are performed out of surgery hours. A fee is payable for all non NHS services. There will be a fee levied for the photocopying of results and hospital letters and the completing of forms for insurance purposes, passports and claim forms. If you have any queries regarding what is considered as a non NHS service, please address them to one of our management team who will be happy to assist.
Any patient can book for a routine check with the nurse if they feel that they would like one. Such a screen would include height / weight / blood pressure / urine examination, as well as other tests appropriate to specific individuals.
We have a practice based procedure to deal with
any complaints. Information can be obtained from reception, or you may speak
directly to either the Practice Manager, Mo Pitchforth, or the Assistant
Practice Manager Anne Clayton. We hope that any complaints can be resolved
quickly and satisfactorily, and we are always interested to hear any comments or
suggestions you feel may be helpful to the running of the practice.