Station Road Surgery

Sowerby Bridge, West Yorkshire, HX6 3AB

Patient Services

Prescriptions

Please note if you are requesting new medication or one that you have not had for a while you must give a reason for the request otherwise the prescription will be rejected.

Prescriptions are generally issued by our computer. The left side of the sheet is the usual prescription for the chemist; the right hand side of the prescription sheet may show a list of prescription items, which a doctor has authorised to be repeated. At the bottom of any such list is a review date. This means that you have to make an appointment to have your prescription reviewed on or around that date. Each time you see a doctor, this review date may be extended appropriately

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Repeat Prescriptions

Please note if you are requesting new medication or one that you have not had for a while you must give a reason for the request otherwise the prescription will be rejected.

Repeat prescriptions may be ordered by bringing or sending the right hand side of your prescription to the surgery, ticking the items needed you can also order your repeat prescriptions via your chosen Pharmacy. For further information regarding ordering this way please call in to your chosen Pharmacy and ask.

Important Notice: Prescriptions will be ready the 48 hours from ordering.

Prescriptions can now be ordered via the Internet appointment booking service. This service will also send you a message to let you know when your request has been actioned.

Prescriptions will not be given to children under the age of 16 unless they have written authorisation.

If it is difficult to collect your prescription, a local chemist will usually deliver the items for you. Let the surgery know the chemist of your choice, and we will forward the prescription accordingly.

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Test Results

All test results are seen and assessed by the doctor. You may be asked to telephone for some results and the receptionist will be able to pass on the doctor’s message. Some complicated tests can only be explained by the doctor, at an appointment. Please note that results for people other than yourself cannot be discussed or given over the telephone.

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New Patients

If you live in our catchment area we will accept you on our practice list. It is practice policy to accept whole families only, who reside at the same address. This enables us to care for individuals within the family and have contact with the family as a whole should the need arise.

If you wish to register at the practice, you should bring your medical card to the surgery. If your do not have a medical card, a form will be provided or download the GMS 1 form here.

To avoid delay in registering with the surgery please complete all relevant boxes and ensure that the form has been signed before posting or bringing in to the surgery.

You will then be registered with the an individual doctor and will receive notification of your named GP.

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Text reminder service

We have a text reminder service running, this service will remind you prior to your appointment via text message. We also use this service to inform you of any other issues at the surgery that we think you would need to know. You may opt out of this service by sending a letter or email direct to the surgery otherwise we will assume when you give your mobile telephone number to us that you wish to opt in to this service.

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Health Checks

Any patient can book for a routine check with the nurse if they feel that they would like one. Such a screen would include height / weight / blood pressure / urine examination, as well as other tests appropriate to specific individuals.

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Complaints

We have a practice based procedure to deal with any complaints. Information can be obtained from reception, or you may speak directly to either the Practice Manager, Claire Cox, or the Patient Services Manager, Tina Michael. We hope that any complaints can be resolved quickly and satisfactorily, and we are always interested to hear any comments or suggestions you feel may be helpful to the running of the practice.

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